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Skin Health Practice
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Privacy Policy

1. Introduction

We are committed to safeguarding the privacy of our website visitors, service users, individual customers, and customer personnel.

This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the collection, sharing, and publication of your personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

In this policy, “we”, “us” and “our” refer to Skin Health Practice.

2. Personal Data We Collect

We may process data enabling us to get in touch with you (“contact data”). The contact data may include your name, email address, telephone number, postal address, and/or social media account identifiers.

We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us (“transaction data”). The transaction data may include your name, your contact details, your payment card details, and the transaction details.

We may process information contained in or relating to any communication that you send to us (“communication data”). The communication data may include the communication content and metadata associated with the communication.

We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.

3. Purposes and Legal Bases

We may process your personal data for the purposes of operating our website, providing our services, maintaining back-ups of our databases, communicating with you, direct marketing, research and analysis, record keeping, security, insurance and risk management, legal claims, and legal compliance.

4. Providing Your Personal Data to Others

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.

Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for processing your payments, refunding such payments, and dealing with complaints and queries.

5. Data Retention

Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose. Contact data, account data, and communication data will be retained for a minimum period of 3 months following the date of the most recent contact, account closure, or communication respectively.

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Your Rights

Your principal rights under data protection law are:

  • The right to access — you can ask for copies of your personal data
  • The right to rectification — you can ask us to correct inaccurate personal data
  • The right to erasure — you can ask us to erase your personal data
  • The right to restrict processing — you can ask us to restrict processing of your personal data
  • The right to object to processing — you can object to the processing of your personal data
  • The right to data portability — you can ask that we transfer your personal data to another organisation
  • The right to complain to a supervisory authority
  • The right to withdraw consent

You may exercise any of your rights by contacting us using the details below.

7. Cookies

A cookie is a file containing an identifier sent by a web server to a web browser and stored by the browser. We use cookies for authentication, personalisation, security, advertising, analysis, and cookie consent purposes.

We use Google Analytics, which gathers information about the use of our website by means of cookies. You can find out more about Google's use of information by visiting their privacy policy.

Most browsers allow you to refuse to accept cookies and to delete cookies. Blocking all cookies will have a negative impact upon the usability of many websites.

8. Our Details

This website is owned and operated by Skin Health Practice. We are registered in England and Wales, and our registered office is at 53 Argyle Avenue, Hounslow, United Kingdom, TW3 2LE.

You can contact us by post to the above address, using our website contact form, by telephone on the contact number published on our website, or by email.