Terms and Conditions

Appointments
All new customers can book a consultation appointment using our website booking system, Telephone or email. We offer Free consultations for All Laser hair removal and some skin treatments. A charge of £25 for a 30min consultation apply for other consultations ie. Skin Lesion, Laser thread vein removal etc.

Booking time and requests made through our website are not guaranteed until a thearapist calls and confirms the appoint with customer. Customers who have already had their first consultation will need to contact us via phone or email to book their treatment sessions.

Cancellations and Refund
Customers will need to provide 48 hours notice for the appointments to be cancelled or rearranged. Failure to provide 48 hours notice may result in an additional fee when having future treatments or we may forfeit one of the
treatment sessions. Appointment cancellations are not accepted via text message and should be done through email or phone call only.

If you decide to cancel your course of treatments anytime in the middle of your course, we will be unable to refund you any amount for the remaining treatments. We will also not be liable for a less than optimum treatment result
due to not completing full course. Refund will be provided where required in accordance to the consumer law.
Refund will not be provided for change of mind or circumstance.

Discounts and Special Offers
All discounts are calculated using the standard single treatment price and cannot to be used in conjunction with any other offer or promotion. Payment must be made in full and the terms of our cancellation and refund
policy apply.

Laser Hair Removal Trial Package 

The trial package is valid for underarms only.

Customers can claim a full refund on the Trial package only if not happy with the treatment results and have completed all 4 sessions.

Gift Vouchers
Gift vouchers can be used to purchase products or treatment packages at Skin Health Practice.

C2 General

Gift vouchers are valid for 1 year from date of purchase. After Gift voucher have expired, they are no longer valid.
Gift vouchers are non-refundable and can be used as part or full payment. If you purchase Gift voucher for another person, they are bound by these conditions.
Any remaining balance can be left on the voucher and be spent on future purchases. The remaining balance cannot be refunded or transferred to another Gift voucher.
Gift Vouchers cannot be exchanged or redeemed for cash.

Privacy Policy
We understand that your privacy is important and we will treat any personal data you provide us as confidential and this will only be used and recorded in accordance with the GDPR. We promise to protect your data and not sell your
information in any way to third parties.

Age Policy
To have any Laser or Skin treatment, our customers must be at least 18 years of age.
For persons aged 16-17, we require parental or guardian consent. Parent or guardian must be present at the time of consultation but not necessarily for treatments unless they wish to be.